• Easy to use
• Good website navigation
• Efficient customer service
• Cheap commission fee; ¥200
• Variety of shipping methods
• Allows you to get anything on the auction site

• Holds no responsible for fraud 
• Once bid is placed, no cancellation unless you pay ¥2000 for it
• Pricey, system usage fee and bank transfer fee is charged twice for Charge 1 & 2

This post was supposed to be posted a month ago, but because I was busy moving to a new place that's why the post got delayed. Moving can be very tiring and stressing, especially when it was done in the very last minute! Anyways, I'm just glad I wouldn't have to move again, not till another year... 


In my previous post, I said that I don't trust Tenso Japan service, but because of the current opening campaign they are having right now, no extra fees in any of the services and on top of that, a 5% discount on EMS shipping! How can anyone say no to that?! And since it has merged with Tenso (One of the best forwarding services) I decided to give it a try by ordering a few items from Amazon JP and a piece of clothing from Tokyo Kawaii Life.

TIMELINE:

When the packages had been delivered to TJ's warehouse, I was expecting to be notified by them since it's stated on their site that they'll notify and give the shipping quote to the customer on the same day the package is received by them but I received no notifications for both of my packages, so I panicked. Sent them an enquiry about my packages on 10th of Dec; 2 PM, and at 4:50 PM, I got a reply from them telling me to give the details of my packages. I replied immediately, but it was already 5:10 PM and since Japan is an hour ahead, it was already 6:10 PM. I have to wait till the next day since their working hour is from 10am to 5pm, and I was told that they were still processing parcels that were received on the 9th of Dec. Few hours later, on the very same day, I finally received notifications for my orders.

On 12th of Dec, I applied for my packages to be combined, and after that, I sent them an email requesting for one of my items to be wrapped with bubble wrap but was told that they were unable to accept my request as my packages were at the other warehouse, where combining is being applied to. They told me to send them an email along with the order no. My packages were combined together on the 15th, yet I received no reply from them so I sent them another email on the 17th, the same day which I paid for my package and was told that they can no longer accept any wrapping request once payment is done because by adding more wrapping, the weight of the package will increase.

At this point, I was like WTF?  Because I only wanted to get a 3DS protector case to be wrapped, and I'm sure it wouldn't weigh more than 20g, but I do understand that if everyone does that it would be troublesome for them, so it's understandable why they didn't accept my request but what I couldn't accept is that in the email they told me to kindly accept any damages if the item arrived broken, which it didn't, thank god.

Unfortunately, something went wrong with my camera and the photos I've taken of the package when it first arrived is gone... It came in a huge white envelope, and they used the box from my order on Amazon JP. It's just normal packing, everything got thrown together and a few pieces of recycled paper was placed on top of the items.

Rating:

Will I be using them again? Yes, since their service fees are cheaper than the other forwarding companies; I'll probably only use Tenso Japan when there's a promotion going on, if not, I don't think I'll be using them that much. I definitely do recommend them if you're in no rush to get your package, if not, no because they can be a bit slow, especially when there's a promotional campaign going on, it gets even slower.

I recently just placed an order on TKL, and I'll be using their service again. If there is any change of my opinion on Tenso Japan, I'll just update this post instead of posting a new one, so do check this post out once in a while as I'll update it from time to time.

I used to browse around on Amazon JP when I'm bored, and of course, there are plenty of things to buy from there. The beauty products, supplements and many more, but unfortunately, the only things Amazon JP does ship out internationally are mainly just books, and so I started googling to see if there's a way to actually buy things that don't ship out of Japan, and that's how I found out about forwarding service.

If you type Japan forwarding service in google search, you'll most likely end up at Tenso, another Japan forwarding service that's very reliable but a tad more pricey, so I continue to search for a cheaper forwarding service, and found Tenso Japan, which I'm not sure if it's related to Tenso in any way, but they are very cheap. They're currently having an on-going promotion and all you have to pay is for the shipping fee, but I've seen reviews on a small number of people who used their forwarding service and were unsatisfied about it because of the mistakes they made such as sending the parcel to the wrong address, and other complaints, which you can find it here (in the comment section). Hence, I decided not use Tenso Japan and continue searching for a cheaper forwarding service and it was then I discovered JPN Depot! -inserts hallelujah sound effect-

I'm surprised that there aren't much people who know about JPN Depot, it's handling fee is only ¥200 (per package), and trust me, I've searched for forwarding services with a good reputation and the cheapest price is at least, ¥350 (based on weight, 0.3kg and below)! Now, the other problem is that I've to be sure that this company is legit and do what it claims to do. There aren't many reviews about it as it's fairly new. It started its business this year in July and I digged as deep as I could and these are all the informations that I could find about people who had experience with JPN Depot forwarding service.


This is my very first time using JPN Depot forwarding service, so I decided to test it out by getting a few items only. When I first discovered JPN Depot, I've so many questions, I sent, like 5~8 enquiries, which I'm quite embarrassed, but to clear the confusion I had I have to do what I got to do as there are some things that were not stated clearly on the site. The person who replied all my questions was very friendly and did clear up my confusion as well. After signing up, an address is immediately provided which can be found in "My Account" page.

Before buying from Amazon, I used the shipping calculator in JPN DEPOT to get a rough estimation of the amount of money that I'll be paying, but as it turns out, the calculator is not accurate at all, and the same goes for the product details; shipping weight, in Amazon JP. When my items from Amazon JP arrived in the JPN Depot warehouse; which only took Amazon a day after I placed the order. I then received an email from JPN Depot to notify me that the items I ordered have arrived in their warehouse.



The next step is to request for my items to be shipped, where I get to choose the shipping method and other optional services. I decided to go for SAL small packet (Registered) instead of EMS because, yep, you probably guessed it, cause it's cheaper. Once I submitted my request, about 1~2 hours later, I received an email that listed the amount of money that I've to pay for the shipment. Talk about efficiency! Paid and package was shipped the next day, I'm impressed by how smooth and fast everything went!

When the package is shipped, I got notified by an email, but I didn't receive a tracking number for my package, I even checked the Order Details page, but there's nothing. I sent them an email on Thursday and received a reply on Monday, telling me that Japan Post mistakenly processed the package with non-registered parcels.


I waited for a week, but they didn't get back to me until I sent them another email on Monday night asking about my parcel. The next morning, I received an email, telling me that he just called to confirm about the parcel. To be honest, I was a bit frustrated, true, it's not his fault that the package got mixed up with the unregistered ones, but to only call to confirm about it after a week is... Well, no longer necessary.

It arrived on the 21st of November, I was home that entire day, but instead of passing the parcel to me, the postman decided not to do his job and left a note on the mailbox, telling me to get the parcel myself at the post office, so I got the parcel myself on the 30th. The parcel is a bit dented, but it's fine since the items I bought are still in perfect condition. All the items inside the box are tightly wrapped with a plastic with a cardboard underneath it, which makes it a bit more sturdy when it gets thrown here and there while it's on its way here. Unfortunately, I was wayyyy too excited that I forgot to take a photo of it before opening up the plastic that kept the things packed together.

• Ishihara Awa Foaming Net
• Canmake Lip & Cheek Gel
• Celejois Care & Protect Beauty Hair Treatment For Damaged Hair
• Rosette Cleansing Paste Kaidei Smooth (Sea Mud)
• DHC Vitamin C Supplement 
• DHC Vitamin B Mix Supplement

Overall Rating:  

Will I be using JPN Depot forwarding service again? Absolutely! Even though there's a payment charge of 3.9% + ¥40, which made me cringed a little, but looking at the free services it provided; the free package photo + package inspection, it's definitely worth it! I'm already planning what to get for my next purchase, once I'm done moving, I'll be placing another order with them.