JPN-Depot Forwarding Service Review

by - Wednesday, December 02, 2015




I used to browse around on Amazon JP when I'm bored, and of course, there are plenty of things to buy from there. The beauty products, supplements and many more, but unfortunately, the only things Amazon JP does ship out internationally are mainly just books, and so I started googling to see if there's a way to actually buy things that don't ship out of Japan, and that's how I found out about forwarding service.

If you type Japan forwarding service in google search, you'll most likely end up at Tenso, another Japan forwarding service that's very reliable but a tad more pricey, so I continue to search for a cheaper forwarding service, and found Tenso Japan, which I'm not sure if it's related to Tenso in any way, but they are very cheap. They're currently having an on-going promotion and all you have to pay is for the shipping fee, but I've seen reviews on a small number of people who used their forwarding service and were unsatisfied about it because of the mistakes they made such as sending the parcel to the wrong address, and other complaints, which you can find it here (in the comment section). Hence, I decided not use Tenso Japan and continue searching for a cheaper forwarding service and it was then I discovered JPN Depot! -inserts hallelujah sound effect-

I'm surprised that there aren't much people who know about JPN Depot, it's handling fee is only ¥200 (per package), and trust me, I've searched for forwarding services with a good reputation and the cheapest price is at least, ¥350 (based on weight, 0.3kg and below)! Now, the other problem is that I've to be sure that this company is legit and do what it claims to do. There aren't many reviews about it as it's fairly new. It started its business this year in July and I digged as deep as I could and these are all the informations that I could find about people who had experience with JPN Depot forwarding service.



This is my very first time using JPN Depot forwarding service, so I decided to test it out by getting a few items only. When I first discovered JPN Depot, I've so many questions, I sent, like 5~8 enquiries, which I'm quite embarrassed, but to clear the confusion I had I have to do what I got to do as there are some things that were not stated clearly on the site. The person who replied all my questions was very friendly and did clear up my confusion as well. After signing up, an address is immediately provided which can be found in "My Account" page.

Before buying from Amazon, I used the shipping calculator in JPN DEPOT to get a rough estimation of the amount of money that I'll be paying, but as it turns out, the calculator is not accurate at all, and the same goes for the product details; shipping weight, in Amazon JP. When my items from Amazon JP arrived in the JPN Depot warehouse; which only took Amazon a day after I placed the order. I then received an email from JPN Depot to notify me that the items I ordered have arrived in their warehouse.



The next step is to request for my items to be shipped, where I get to choose the shipping method and other optional services. I decided to go for SAL small packet (Registered) instead of EMS because, yep, you probably guessed it, cause it's cheaper. Once I submitted my request, about 1~2 hours later, I received an email that listed the amount of money that I've to pay for the shipment. Talk about efficiency! Paid and package was shipped the next day, I'm impressed by how smooth and fast everything went!

When the package is shipped, I got notified by an email, but I didn't receive a tracking number for my package, I even checked the Order Details page, but there's nothing. I sent them an email on Thursday and received a reply on Monday, telling me that Japan Post mistakenly processed the package with non-registered parcels.


I waited for a week, but they didn't get back to me until I sent them another email on Monday night asking about my parcel. The next morning, I received an email, telling me that he just called to confirm about the parcel. To be honest, I was a bit frustrated, true, it's not his fault that the package got mixed up with the unregistered ones, but to only call to confirm about it after a week is... Well, no longer necessary.


It arrived on the 21st of November, I was home that entire day, but instead of passing the parcel to me, the postman decided not to do his job and left a note on the mailbox, telling me to get the parcel myself at the post office, so I got the parcel myself on the 30th. The parcel is a bit dented, but it's fine since the items I bought are still in perfect condition. All the items inside the box are tightly wrapped with a plastic with a cardboard underneath it, which makes it a bit more sturdy when it gets thrown here and there while it's on its way here. Unfortunately, I was wayyyy too excited that I forgot to take a photo of it before opening up the plastic that kept the things packed together.


  • Ishihara Awa Foaming Net
  • Canmake Lip & Cheek Gel
  • Celejois Care & Protect Beauty Hair Treatment For Damaged Hair
  • Rosette Cleansing Paste Kaidei Smooth (Sea Mud)
  • DHC Vitamin C Supplement 
  • DHC Vitamin B Mix Supplement

Overall Rating:  

Will I be using JPN Depot forwarding service again? Absolutely! Even though there's a payment charge of 3.9% + ¥40, which made me cringed a little, but looking at the free services it provided; the free package photo + package inspection, it's definitely worth it! I'm already planning what to get for my next purchase, once I'm done moving, I'll be placing another order with them.


Thank you for reading!! 

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8 comments

  1. Hi! just got to know that my blog was linked up here, so dropping by to say a thank you ^^
    and your items are now tempting me to buy from Amazon JP now :P
    http://popiahc.blogspot.com

    ReplyDelete
    Replies
    1. Hey!! :D
      And thank you for dropping by to my blog.
      There's just too many things that you can get in Amazon JP, it's too bad that they don't ship worldwide.

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  2. Hi. I have mixed experiences with JPN-Depot. Mr Hiroshi initially seemed very reliable, prompt and helpful. But as time passed, their service and response considerably deteriorated and currently response time is anywhere from between 2 weeks to 3 months. I have packages with them sitting for months and no response to my multiple queries. One of my packages arrived damaged while another was quite poorly packaged with heavyweight packaging material adding to the overall weight.
    I definitely would not recommend them for heavy weights and high value items, probably for one off purchases and light weight items they are alright.

    JShoppers Tenso is quite a reliable alternative.

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  3. Thanks for sharing your experince .

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  4. JPN-Depot has just stolen me a 400$ doll...

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    Replies
    1. I'm so sorry to hear that. I just messaged them the other day and they did reply. Maybe you could try messaging them about your doll? From what soiledspot had said, the service has become really slow so you might have to wait?

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  5. Hi, do you still using this freight forwarder? Is it still good in service at the moment?

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    Replies
    1. Hey, sorry for the late reply but I no longer use JPN-Depot forward service. I would recommend using FromJapan instead since they reformed their service, they no longer charge a fee for purchasing an item for you so definitely go for FromJapan :)

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