This post was supposed to be posted a month ago, but because I was busy moving to a new place that's why the post got delayed. Moving can be very tiring and stressing, especially when it was done in the very last minute! Anyways, I'm just glad I wouldn't have to move again, not till another year... 


In my previous post, I said that I don't trust Tenso Japan service, but because of the current opening campaign they are having right now, no extra fees in any of the services and on top of that, a 5% discount on EMS shipping! How can anyone say no to that?! And since it has merged with Tenso (One of the best forwarding services) I decided to give it a try by ordering a few items from Amazon JP and a piece of clothing from Tokyo Kawaii Life.

TIMELINE:

When the packages had been delivered to TJ's warehouse, I was expecting to be notified by them since it's stated on their site that they'll notify and give the shipping quote to the customer on the same day the package is received by them but I received no notifications for both of my packages, so I panicked. Sent them an enquiry about my packages on 10th of Dec; 2 PM, and at 4:50 PM, I got a reply from them telling me to give the details of my packages. I replied immediately, but it was already 5:10 PM and since Japan is an hour ahead, it was already 6:10 PM. I have to wait till the next day since their working hour is from 10am to 5pm, and I was told that they were still processing parcels that were received on the 9th of Dec. Few hours later, on the very same day, I finally received notifications for my orders.

On 12th of Dec, I applied for my packages to be combined, and after that, I sent them an email requesting for one of my items to be wrapped with bubble wrap but was told that they were unable to accept my request as my packages were at the other warehouse, where combining is being applied to. They told me to send them an email along with the order no. My packages were combined together on the 15th, yet I received no reply from them so I sent them another email on the 17th, the same day which I paid for my package and was told that they can no longer accept any wrapping request once payment is done because by adding more wrapping, the weight of the package will increase.

At this point, I was like WTF?  Because I only wanted to get a 3DS protector case to be wrapped, and I'm sure it wouldn't weigh more than 20g, but I do understand that if everyone does that it would be troublesome for them, so it's understandable why they didn't accept my request but what I couldn't accept is that in the email they told me to kindly accept any damages if the item arrived broken, which it didn't, thank god.

Unfortunately, something went wrong with my camera and the photos I've taken of the package when it first arrived is gone... It came in a huge white envelope, and they used the box from my order on Amazon JP. It's just normal packing, everything got thrown together and a few pieces of recycled paper was placed on top of the items.

Rating:

Will I be using them again? Yes, since their service fees are cheaper than the other forwarding companies; I'll probably only use Tenso Japan when there's a promotion going on, if not, I don't think I'll be using them that much. I definitely do recommend them if you're in no rush to get your package, if not, no because they can be a bit slow, especially when there's a promotional campaign going on, it gets even slower.

I recently just placed an order on TKL, and I'll be using their service again. If there is any change of my opinion on Tenso Japan, I'll just update this post instead of posting a new one, so do check this post out once in a while as I'll update it from time to time.